Last updated: 11/6/2026

Welcome to the website of MasterCraft Custom Homes, doing business as Mastercraft (“Mastercraft,” “we,” “us,” or “our”).

This Privacy Policy explains what information we collect through buildmastercraft.com (the “Site”), how we use it, and the choices you have.

Mastercraft is a custom home builder serving homeowners throughout Northeast Ohio.

1. Information We Collect

Information you give us. When you fill out a contact form, request a consultation or estimate, subscribe to updates, or communicate with us, we may collect:

• Your name, email address, phone number, and mailing address
• Information about your project, such as property location, budget range, timeline, and design preferences
• Any other details you choose to include in your message

Information collected automatically. When you visit the Site, our service providers and we may automatically collect:

• IP address, browser type, device type, and operating system
• Pages visited, time spent, referring website, and general location (such as city or region)
• Cookie and similar technology data (see Section 5)

2. How We Use Your Information

We use your information to:

• Respond to your inquiries and schedule consultations
• Prepare estimates, proposals, and project communications
• Operate, maintain, secure, and improve the Site
• Understand how visitors use the Site and measure the performance of our marketing
• Send updates, offers, or news about Mastercraft, where permitted (you can opt out at any time)
• Comply with legal obligations and protect our rights

3. How We Share Information

We do not sell your personal information. We may share it with:

• Service providers that help us run our business, such as website hosting, email and form tools, customer relationship management (CRM) software, analytics, and advertising platforms. They may use your information only to provide services to us.
• Subcontractors, architects, engineers, and suppliers, when needed to carry out a project you have engaged us for.
• Legal and safety recipients, when required by law, subpoena, or legal process, or to protect the rights, property, or safety of MasterCraft, our clients, or others.
• A successor business, if MasterCraft is involved in a merger, sale, or transfer of assets.

4. Text Messages and Email

If you give us your phone number, we may call or text you about your inquiry or project. If you give us your email address, we may email you about your inquiry and, where permitted, about our services. You can unsubscribe from marketing emails using the link in any message, and reply STOP to opt out of marketing texts. We will not share your mobile number or text opt-in data with third parties for their own marketing purposes.

5. Cookies and Analytics

The Site uses cookies and similar technologies to keep the Site working, remember preferences, and understand traffic. We may use tools such as Google Analytics. You can control cookies through your browser settings or any cookie banner on the Site. Blocking cookies may affect how parts of the Site work. Some browsers send “Do Not Track” signals; the Site does not currently respond to them.

6. Data Retention

We keep personal information only as long as needed for the purposes described in this Policy, including to complete projects, meet legal, tax, and warranty obligations, resolve disputes, and enforce our agreements. When it is no longer needed, we delete or de-identify it.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not send sensitive information, such as Social Security or financial account numbers, through the Site’s contact forms.

8. Your Choices and Rights

You may contact us at any time to:

• Ask what personal information we hold about you
• Request that we correct or delete your information, subject to legal and contractual record-keeping needs
• Opt out of marketing emails or texts

We will respond within a reasonable time. If you live in a state with a consumer privacy law that gives you additional rights, we will honor those rights as the law requires.

9. Children’s Privacy

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

10. Third-Party Websites

The Site may link to other websites, including social media and supplier sites. This Policy does not apply to them, and we encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above shows when it was last revised. Material changes will be posted on this page.